The Fisherbeck Self Catering Accommodation in Ambleside, Lake District, Cumbria

Conditions of Booking for Woodside Cottage, Mill Rigg and Ralston
From The Fisherbeck, Ambleside

1. To Make a Booking.

a) Bookings may be made by telephoning the booking office at The Fisherbeck on 015394 33215 or by email or online via our website
b) All bookings are made on the understanding that these terms and conditions have been read.
c) Once your chosen dates have been checked for availibilty the booking will be held provisionally for a period of 4 days so that a deposit of £150.00 can be made.
d) Deposits can be made by cheque or debit card; or by credit card. There is no charge for use of a credit card. Cheques can only be accepted 4 weeks prior to arrival.
e) A completed booking form will also be required to confirm details of your reservation.
f) Payment of the balance is required 8 weeks prior to arrival. Non-payment of the final balance when it becomes due will constitute cancellation of the holiday and forfeiture of the deposit payment.
g) Bookings made within 8 weeks of commencement of a holiday will require payment in full at the time of booking paid either by cheque, no less than 4 weeks prior to your stay; by debit card; or credit card.
h) You must be 18 years of age at the time of making your booking.
i) Single sex group booking are not accepted. (Unless by prior arrangement with us.)

2. Confirming your Booking.

a) Your holiday is not confirmed until you have received written confirmation.
b) Please check your written confirmation carefully, as soon as you receive them. Any errors must be reported to us immediately.

3. Occupancy.

a) The prices quoted are for 7 night’s accommodation commencing each Saturday (Friday for Ralston) except for the Christmas & New Year periods when change over days will change annually. b)
i) Woodside Cottage is offered only on the strict understanding that no more than 4 people shall use it. It is possible to accommodate one additional small baby in a travel cot.
ii) Mill Rigg is offered only on the strict understanding that no more than 5 people shall use it. It is possible to accommodate one additional small baby in a travel cot.
iii) Ralston is offered only on the strict understanding that no more than 6 people shall use it. It is possible to accommodate one additional small baby in a travel cot.
c) We reserve the right to refuse or curtail any booking where it subsequently transpires that information has been withheld from us either by numbers in the party or its composition. In this event no monies shall be refunded as it will be considered a breech of contract on your behalf.

4. Your responsibilities.

a) You are responsible for the property, this means you must keep all furnishing and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as you found it. Breach of these conditions may result in an additional cleaning charge and/or making a claim against you as a result of any damage or loss. You are responsible for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party.
b) Any breakages must be reported to us as soon as reasonably practical after they have occurred.
c) Payment for breakages will be required prior to departure.
d) We also reserve the right to make any booking subject to an additional deposit against inventory and cleaning, refundable after the holiday, less any damaged or missing items and less any other than normal cleaning being necessary by us.
e) The party leader – named on the booking form is held responsible for the behaviour of the party and for the condition in which the property is left at the end of the stay.
f) No change in the identity of any member of any party booking the cottage may take place without prior written notice.
g) Any member of the party under the age of 18 years must be accurately disclosed on the booking form.

5. Pets.

a) Sorry no pets at all will be allowed.

6. Smoking.

a) All properties provide completely non-smoking accommodation.

7. Arrival & Departure.

a) In order for us to prepare for you arrival holidays cannot commence before 4pm.
b) Departure time is no later than 11am.

8. Liability.

a) No Liability is accepted in respect of loss or damage to the client or any member of the party, their baggage, car or contents, resulting from riot, war, strikes, adverse weather conditions or sickness or injury or for loss or damage by a third party.
b) In the event of any accidental damage occurring in the property during your stay you may be held liable to pay the excess on any resulting insurance claim made by the owner, or to pay in full should the amount be less than the excess.

9. Linen.

a) Bed linen and towels are supplied in all properties as per the individual booking requirements.

10. Access.

a) The property owner, or his/her representatives, must be allowed access to all properties at any reasonable time for essential maintenance, other emergencies or annual Visit Britain inspection. Wherever possible, prior arrangements will be made.

11. Cancellation.

a) We strongly advise that you take out holiday/travel/cancellation insurance coverage from a source regulated by the FSA as no monies what so ever can be returned should cancellation be made less than 8 weeks prior to commencement of your holiday unless the holiday can be re-sold at the same price. ALL refunds of either deposits or full payments will be subject to a £25.00 administration fee.
b) ‘Cancellation’ means that the property will not be occupied by any members of your party. If you have to cancel before you travel, please phone us immediately and confirm in writing to us the same day.
c) If you have to cancel during your stay it will not be possible to have any monies refunded for the balance of time the property is unused by all your party and again we urge you to take out holiday insurance to recover your own losses.
d) It will not be possible to change the dates of your holiday less than 8 weeks prior to arrival.

12. Cancellation by Ourselves.

a) In the unlikely event that your holiday accommodation becomes unavailable due to reasons beyond our control all monies will be returned in full and we shall not be under any other liability.
b) We accept no liability for adverse weather conditions which may affect public roads and access to the property.

13. Left/Lost Property.

a) We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Whilst we will make every reasonable effort to return lost property this will only be done on receipt of full payment for the registered post involved.
b) As far as possible we will advise you in advance of any situation which may affect the holiday. However we do not accept any liability for any disturbance which may occur and is outside of our control. Town centre noises should be expected within legal limits and especially during busy holiday periods. Guests should understand that neighbours of the property are not obliged to advise us of any work/disturbance they may be undertaking as long as this is within the legal limits.

14. Property Description.

a) Every effort is made to ensure the accuracy of information given either orally or written and all representations are made in good faith.
b) Bookings are accepted on the understanding that you have read the description in the brochure, letter or on the current web site.
c) Whilst to the best of our knowledge the details relating to all of our properties in the brochure and on our website were correct at the time of printing/publishing we reserve the right to make alterations to the brochure/website at any time and shall, where possible, inform the guest of any such alterations affecting their booking.
d) We can not accept responsibility for any changes to, or closure of any amenities or attractions (including Wi-fi, broadband, television and mobile phone reception.)

15. Access Arrangements.

a) Access to all properties will be available from 4pm on the first day or your holiday booking.
b) Keys may be collected from The Fisherbeck, Lake Road, Ambleside, LA22 0DH, until 11pm.
c) Keys must be returned to The Fisherbeck by 11am prior to departure. The cost of replacing any lost keys is £15.00 per key.

16. Parking.

a) For Woodside Cottage there is sufficient space for one car to be parked in The Fisherbeck private car park. If an additional vehicle requires space please discuss this with us.
b) Mill Rigg has sufficient private parking for up to three vehicles.
c) Visitors Parking Permits will be provided for two vehicles for Ralston guests. A charge of £25.00 per permit will be required for permits not returned to us. If an additional vehicle requires space please discuss this with us.

17. Cots & Highchairs.

a) A travel cot may be hired for £15.00 per week. No linen is supplied. Prior booking is required.
b) A highchair may be hired for £15.00 per week. Prior booking is required.

18. Complaints.

a) If, upon arrival you feel that there are reasonable grounds for complaint about your holiday home we must be contacted immediately so that, if possible, appropriate action can be taken during your stay. If a reason for complaint shall arise during your holiday, you must similarly contact us as soon as the problem arises. No complaints will be considered after completion of your holiday, unless they were raised when they arose.
b) Whilst we will, where possible, attend to repairs to the property during your stay, we can not guarantee to do so and no refunds will be granted should any disrepair occur and not be immediately rectified.

19. Short Breaks.

a) These can be arranged out of season allowing visitors a 3 night weekend stay or a 4 night mid-week stay subject to availability.

20. Force Majeure.

a) Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we cannot foresee with all due care, e.g. Riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire, epidemic or health risk and similar factors beyond our control.

21. Governing Law & Jurisdiction

The agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings may be brought in any court of competent jurisdiction in England and Wales.

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Lake District Self Catering, Lake Road, Ambleside, Lake District,
Cumbria, LA22 0DH
Telephone: +44 (0)15394 33215 Facsimile: +44 (0)15394 33600